One Review

Lisa: 05/10/12

I’m still in disbelief over my experience with Cashmere.
I was a long-time customer (over a year) who came in weekly for blow-outs because of them being next door to me. I approximate over the course of a year, I spent well over $3000 in products and service in their salon.

My stylist (who I found out later was a recent graduate of a local beauty school) made a major mistake in cutting my hair. The thing is, I did not ask for them to be cut. I was dozing while getting my hair dried and she began to trim my bangs and said…”I’m just trimming your bangs a little”. Well…where I did have “fringe bangs”, I now have 2-3 inches cut back into my hair. They are terrible uneven with more cut on one side than the other. I now have heavy, uneven bangs which do not work at all on my coarse, wavy hair and look horrid.

When I complained, I was told that “maybe I had some breakage”! I do not think that blunt-cutting 2-3 inches of my hair back into my head is breakage. I asked for the owner to call me. No one ever called.

I wrote a letter to the owner, with pictures of my “before” and “after” hair. The response was that “I had been given a complimentary bang cut” and they do not think their stylist did anything wrong. I am very shocked by this as I was a very good, regular customer. My bangs have been totally botched. My color-stylist of 11 years (at another salon) said she had never seen such a sloppy job. No one ever asked what they could do to make me happy. No one ever said they were sorry. Based on my experience, I think they are using young, inexperienced and some recent graduates from hair school and charging a high price because of the location rent. This is not a high-end, professional salon as I know how a good salon would’ve reacted to my complaint and this salon seemed to think that ignoring me and denying that their stylist made a mistake was the right way to handle this. I am just so disappointed in them. As an aside, this is the first time in my life I have ever had something like this happen.

Cashmere….this is NOT a good way to treat customers. I could see them being hesitant if I were some walk-in but a regular customer? Selling high-priced products and charging high prices in a trendy location does not make you a reputable, professional salon. A reputable, professional salon owner would have called a long-time customer to discuss the situation. A reputable, professional salon would have talked to me in person and asked to see my hair in person. If I wanted to be treated like I was patronizing a SuperCuts, that’s where I would go.
Very, very disappointed and want others to know that they are not pros when a mistake is made.